Expertise
Working with clients
Glass Rock Solutions is driven by delivering on your outcomes. While many companies say this, we have a strong suite of satisfied clients who can attest to the fact that we are results focused, with transparent processes that leave nothing to chance.
We excel at adoption focused change management and retention focused training solutions. We work with government agencies, companies, executives and teams to design and implement customised change management and professional development programs for finance, technology, business and digital transformation.
At Glass Rock Solutions, we tailor every solution to speak to the complexity of each transformation project while recognising the sensitivity of end-user requirements. We pride ourselves on delivering results and meeting deadlines.
Our agile solutions can include:
- Change management strategy and execution
- Communication design and delivery
- Training design and delivery
- System training design and delivery
- Professional Development training
- Project management
- Training as a Service (TaaS).
At Glass Rock, our approach is to provide innovative solutions rather than just stock standard training or consulting packages, to ensure clients receive excellent value, as well as organisational and individual outcomes.
Our team takes the time to understand your needs and delivers on results.
Expertise for efficient transformation and change management
At Glass Rock Solutions, we live and breathe change management. We have worked for some of the biggest names in the corporate, government and not-for-profit sectors.
Every organisational change project – whether it is a system transformation or a people change program – has countless variables that can impact on its success.
Our change management consultants have the skills to identify those variables, design adoption-focused strategies and execute them as tailored and targeted solutions.
We dive deep into the detail to protect the integrity of the project and cover you against any contingencies.
Our expertise in communications, training and coaching builds capacity in your organisation by increasing capability within your teams.
Focused and comprehensive change management solutions
We are experts in change adoption and behavioural transformation, and we understand how to speak ‘technology’ to enable adoption.
It is this single-minded focus, developed over years of experience, which gives Glass Rock Solutions a level of expertise that is second to none.
We bring peace of mind to the leadership team, project and program managers by empowering individuals to step into the new reality. The end result is that your team will understand the benefit of the change so they own and lead that new reality.
Our difference is in the breadth of experience and best practice that we bring to change projects across sectors from education to construction, media to retail, government to private.
Our collective experience, working at every level of an organisation from C-Suite to ground level teams, considering the needs of internal customers as well as external customers, suppliers and vendors, means that the change management and communication solutions are designed to deliver precision adoption outcomes.
With a team of specialists – highly experienced, qualified and accredited consultants and trainers – Glass Rock’s clients are left feeling supported from commencement to delivery.
Our commitment - beyond the life of the project
The Glass Rock commitment to clients extends beyond the life of the project. This is consistently appreciated by clients as it provides an added assurance to have a trusted change and learning partner who is able to support in bridging any organisation or project specific intellectual property gaps which often enough arise as a result of attrition internally.
We understand the complexities and dynamics of business, financial, technological and digital transformation projects.
We advise clients on substantial change projects and provide comprehensive planning and detail orientated delivery. We handle all stakeholder communication too, from executives to end-users, external vendors and media.
Our specialised consultants understand the big picture – and the change impact at every level of your organisation. As a leading change management consulting firm, we collaborate with your leaders and teams to help you deliver a successful project every time.
Tailored training solutions
Whether we are managing your project from the onset or you engage our services post-implementation, we can tailor a package of training courses, workshops and keynote presentations to support your specific needs to deliver on your business outcomes.
Glass Rock Solutions can be delivered face to face, or in a virtual environment.
Our training solutions are highly successful as they are designed with best practice principles, designed to enable easy retention of knowledge and leading edge content to ensure relevant, current knowledge transfer combined with delivery that is experienced as fun while delivering results. We leverage our extensive professional development suite of trainings so that your people not only develop critical skills related to your technology implementation, but they develop a broader understanding of how to work with the technology and related processes to deliver outcomes to multiple stakeholder groups, including internal stakeholders, customers, suppliers and vendors.
While we are highly experienced in the following business systems, we know, based on experience, that regardless of what technology your organisation is implementing, engaging and building confidence within your teams is what cements adoption. Ensuring that your people embrace the new systems and processes and can use these effectively, with minimal or no down time, is the key to implementation success.
- Oracle ERP
- Customer Relationship Management (CRM)
- Human Resources Information System (HRIS)
- SAP.
We are TaaS specialists. TaaS is a subscription service that enables your business to deliver training that accommodates diverse learning styles, user requirements and project deliverables, across multiple projects and areas of your business. It is a highly flexible option which can be utilised at any time and on an ongoing basis, delivering the highest return on your training investment.
Tailored Professional Development training
While learning and development predominantly focuses on IT, technical and functional skills, research has repeatedly shown that it is in fact consistent interpersonal and professional development (i.e. ‘soft’) skills training that will make a greater difference to employee performance and behaviour.
Some organisations even use professional skills as a key differentiator, providing a better customer experience through excellent service that their competitors are unable to match.
Some organisations even use professional skills as a key differentiator, providing a better customer experience through excellent service that their competitors are unable to match.
Glass Rock offers tailored learning solutions, mapping training goals to your business objectives and to address specific skill gaps. Organisation-specific processes, scenarios and examples are able to be included within training design.
Rather than offering only mutually exclusive courses, Professional Development training from Glass Rock is able to be blended with technical or systems training so that we precisely address the required capability uplift.
Components from different courses (for example, Leadership, Assertiveness and Time Management) are able to be combined to fit the unique skill requirements of your staff.
Mentoring and coaching for enhanced performance
We are specialists in peak performance coaching and mentoring for high performers, managers and senior leaders.
Often these individuals have big goals that they are working towards within aggressive timeframes. We recognise that these individuals need a diverse range of expertise to support them in achieving those goals. A key differentiator of this program is that it is driven by what the individual needs.
We bring our own expertise in neuroscience, neurolinguistics, leadership, technology and entrepreneurship combined with a solid understanding of career trajectories and business practice to help individuals excel. We also bring in other experts when appropriate. We know these individuals value confidentiality, and we pride ourselves on being able to deliver a high level of trust so they can explore their full potential and thrive in their chosen careers and their personal lives by their own design.
Please contact us to discuss your requirements for coaching-mentoring or across change management, communications consulting and training.
GLASS ROCK CLIENT TESTIMONIALS
GLASS ROCK CLIENT STORIES
Simone Heaperman - Landcom Program Manager
When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.
Jane Hodgen - Tata Consultancy Services
Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.
Stuart Freer - University of New South Wales
When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.
WE ARE HERE TO HELP
CONTACT US TO FIND OUT HOW
Melbourne Office
Level 23, Collins Square Tower 5
727 Collins Street,
Melbourne Victoria 3008
Sydney Office
Australia Square, Level 33
264 George Street,
Sydney NSW 2000
We acknowledge the First Australians as the traditional custodians of this continent. We pay our respect to the elders of the community, past, present and future.