Communication Skills Training

Business People Meeting

Duration 1 day workshop


We have allowed email to become our primary communication tool in business, yet recent research suggests that over 90% of email communication is misunderstood.

This course will show why communication breaks down and how to develop the skills to communicate with definitive language and clarity – with both the spoken word and also in written communication.

When you learn the art of communicating effectively, you can put into practice a powerful set of techniques to improve communication skills in all areas of your life.

Participants of this course will learn strategies for overcoming common communication barriers, as well as other essential skills such as active listening, the powerful influence of non-verbal communication cues, effective use of tone and voice, how to use appropriate humour and how to ask open-ended questions to gather information and guide decisions.

Those who have completed this course say that it not only helped them to better understand others, it enabled them to communicate with more clarity and impact, and also increased their self-confidence.

Target Audience

This course, delivered by Glass Rock Solutions, is designed for anyone who requires the skills to clearly communicate with others in the workplace so that the message is received and understood as intended.

Learning Outcomes

  • Identify important components of interpersonal communication, and limit the breakdown by addressing communication barriers.
  • Communicate clearly rather than just raising the volume.
  • Get better results by understanding perceptions and their effect on the communication process.
  • Remove industry and organisation specific terminology.
  • Adjust to different personalities and understand why it is not one approach fits all.
  • Say no without using the word ‘no’.
  • Develop your listening skills and understand why it is a skill that is quickly eroding in the information age.
  • Ask questions to achieve greater influence.
  • Use questions to get ownership and buy-in from stakeholders.
  • Navigate difficult conversations with preparation and decision paths.
  • Resist the urge to respond and focus on achieving communication objectives.
  • Communicate under pressure by adopting bridging techniques and structuring responses.
  • Leave the important conversations for phone, video or face to face and use email the way it was intended.

Book now

Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.


    “Great Course, very practical strategies and take-aways. Instructor was very knowledgeable, able to provide spot-on examples.”

    Melroy, NAB



    Simone Heaperman - Landcom Program Manager

    When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.


    Jane Hodgen - Tata Consultancy Services

    Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.


    Stuart Freer - University of New South Wales

    When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.


      Glass Rock Consulting

      Melbourne Office
      Level 23, Collins Square Tower 5
      727 Collins Street,
      Melbourne Victoria 3008
      Sydney Office
      Australia Square, Level 33
      264 George Street,
      Sydney NSW 2000

      We acknowledge the First Australians as the traditional custodians of this continent. We pay our respect to the elders of the community, past, present and future.