Technology & Process Training

Team happily working together in one table

At Glass Rock Solutions, we work with specialist technical and process trainers to bring leading-edge technical training delivered to optimise learning retention.

Our focus is on systems and process training that will drive organisational efficiencies as well as positively impact the end-user experience. The System Trainings are designed from the end-user experience backwards, and the requirement is mapped across all relevant levels of the organisation, delivering efficiencies across the board. It is a seamless and robust training design and delivery process, resulting in highly timely, engaging and strategically important training.

We specialise in delivering technical training in the following areas:

  • Office 365 (including Word, Excel, PowerPoint and Visio)
  • MS Teams
  • SharePoint
  • Records 365
  • Microsoft Forms
  • Power Shell
  • ShareGate
  • Power Apps
  • BI
  • Flow
  • Azure
  • Togaf
  • Agile®
  • ITIL®

For us, training is not just a ‘tick in the box’ for a project, it is designed to build capability and to empower your team to own the change (system or processes) and to lead the change.

“Trainers knowledge on ITIL and his ability to put in simple stories, allowed me to easily grasp the content.” Russell, David Jones

A group of trainers discussing

Exceptional trainers for optimal outcomes

Glass Rock is comprised of an exceptional team of industry-leading trainers who are highly skilled and experienced and have each spent at least a decade in senior roles within large organisations and their area of expertise. They understand the complexities of these organisations, how they operate and how the subject in focus needs to be delivered to maximise the results for the teams within their environment.

This type of experience also guarantees that our people will be adept at not only understanding your people’s learning needs, but they are also able to quickly identify people’s learning styles, profile the audience and tailor the training delivery exactly to deliver for all participants, ensuring both progress and the highest level of knowledge retention. Our trainers will continue to look for ways to keep training attendees engaged to maximise their learning potential and comprehension to get them up to speed with new skills as quickly as possible while they have fun.

“Preetie was wonderful in getting normally very ‘quiet’ personnel to express themselves and open our eyes to the facts we have been ignoring or not seeing actively.” Gayan, Qantas.

Contact us to get your Technology and Process training started today.


“Just wanted to thank you again for an interesting day yesterday.  I wasn’t looking forward to it as I assumed it would be the usual dry and dusty approach of legal jargon, documentation and dotting the i’s, and crossing the t’s.  Instead it was something different and more aligned with what vendor management can be (and covering areas Boral ICT are seriously challenged with at the moment).”

Curtis, Boral



Simone Heaperman - Landcom Program Manager

When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.


Jane Hodgen - Tata Consultancy Services

Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.


Stuart Freer - University of New South Wales

When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.


    Glass Rock Consulting

    Melbourne Office
    Level 23, Collins Square Tower 5
    727 Collins Street,
    Melbourne Victoria 3008
    Sydney Office
    Australia Square, Level 33
    264 George Street,
    Sydney NSW 2000

    We acknowledge the First Australians as the traditional custodians of this continent. We pay our respect to the elders of the community, past, present and future.