Experts in People, Systems and Process Solutions
We take a strategic and results-driven approach to professional development, aligning the needs of both the business and the individual.
While learning and development predominantly focus on IT, technical, compliance and functional skills training, quite often it is the incorporation of consistent interpersonal and professional (i.e. ‘soft’) skills training that will make the greatest difference to employee performance and behaviour.
A sample of some of the learning solutions we offer includes training workshops, certifications, lunch and learn sessions and keynotes in areas ranging from:
We also train in various profiling tools, including:
We also deliver globally recognised certification programs in:
Highly regarded leaders like Ray Dalio and Bill Gates, leading research publications like Harvard Review and thought leaders globally emphasise the consistent message to invest in professional development training, alongside functional and compliance training, year on year for their teams. It is the value in consistently investing in professional development skills alongside functional skills that will result in greater productivity and efficiencies, higher customer satisfaction and a more resilient workplace culture.
“Please keep up your great work and the interesting, inspiring and exciting sessions.” Young, NAB
Glass Rock is proud to have assembled an exceptional team of industry-leading trainers who are highly skilled and experienced in their respective areas.
It is our belief that experience is the key to delivering quality outcomes. Our people have each spent at least a decade in senior roles within large organisations and have extensive experience within their area of expertise.
This means they have the ‘inside knowledge’ and the direct experience required to understand the complexities of the capability in focus and how organisations operate within this context.
This type of experience also guarantees that our people will be adept at understanding your people’s specific needs, enabling a very tailored delivery experience.
“This was no small seminar. I was impressed and very much encouraged to follow throughout the day and through to outcomes in the room and into the future.” Jitz, Coffey
Teaching new skills and ideas requires an innate ability to communicate well, but more than that, it also requires creating an atmosphere in which people feel comfortable learning and sharing information.
The added benefit of using an experienced trainer is that they can quickly identify people’s learning styles and how all participants are progressing. They will continue to look for ways to keep people engaged to maximise their learning potential and their comprehension, while making the sessions enjoyable.
“As human beings, we are incredibly flexible behaviourally and we do have the capability within ourselves, to adapt internally and externally to accomplish any goal we set our minds to!” – Preetie Shehkkar
Profiling is an invaluable tool which helps individuals understand themselves better and tap into their greatest potential. Equally, it helps to identify what might be holding them back. It provides insights into personality drivers, helping people to understand their own strengths and weaknesses, and importantly, why they get along with some people and not with others.
Profiling becomes invaluable, and in fact delivers a better return on investment when it is embedded within the frameworks of leadership, team building, conflict resolution, negotiating, sales skills and assessing transformational readiness.
When it is used to assess transformational readiness, it indicates the team’s level of willingness to embark on the change/transformation journey. The information provided by profiling in this particular context also arms leaders with the knowledge they need to encourage and support individuals and teams as the organisation moves forward.
Profiling recognises the strengths of individuals within a group and helps to bring the strength in diversity together as a whole. Leaders will develop a unique set of communication tools and learn how to maximise the core motivational factors within the team. Team members will learn the value of the different characteristics of their colleagues. This delivers results such as increased effectiveness, increased sales growth and fierce commitment from the team.
Successful teams don’t just happen: they need to work at their success and regularly review and adapt their performance. When teams work effectively, morale is high, absenteeism is low, and people are inspired to be creative and innovative in their thinking. Such a team becomes a model of excellence for the entire organisation to mirror.
Profiling can be completed using HBDI® and DiSC® for any level: individuals, work pair, teams, division or organisation.
Profiling tools can give individuals insight into their behavioural styles – natural and adapted styles – as well as communication styles, working styles, motivators, drivers and how they prefer to be managed.
“Trainers knowledge on ITIL and his ability to put in simple stories, allowed me to easily grasp the content.” Russell, David Jones
The DiSC model, based on the work of psychologist William Moulton Marston in the 1920s, is a popular, straightforward, standardised and relatively easy way to assess behavioural styles and preferences. It helps to enhance communication and collaboration and to educate individuals on how to better work with others.
The DiSC model classifies people’s behaviour into four types (Dominance, Influence, Steadiness and Conscientiousness). It does this by looking at preferences on two scales: Task versus People and Fast-Paced versus Moderate-Paced.
It uses standardised data from a large population of people who have already taken the test. An individual’s score gives an indication of their preferences relative to others.
DiSC is comprehensive, but it can be simply applied in every situation, whether it be selling, building better relationships, enhancing one’s leadership style or resolving simple or complex conflict.
DiSC provides a view of natural style.
eDISC provides a view of natural and adapted style.
The HBDI® profile is a self-assessment tool that provides the participant with insight into their thinking style or thinking profile.
Using this tool, individuals learn to understand their intellectual abilities and the influence these have over the way they approach their work, solve problems, communicate with others and manage workloads, amongst other things. The process provides a detailed profile report that includes thinking profile results, information on all the different styles of thinking and guidance on developing different intellectual abilities at work.
The Myers-Briggs Type Indicator (MBTI®) provides individuals with an understanding of their personality type. The MBTI® is often used for team building and developing an awareness of self and others. It is one of the more complex profiling tools available, but equally gives an excellent understanding of individual personality types and preferences.
Any tool or system which categorises people into four different types does so for the purpose of beginning a process of personal discovery.
However, individuals are complex and sophisticated. Glass Rock profilers and trainers are also expert facilitators who are able to consider this complexity and sophistication alongside the data in the profiling reports to specifically tailor the profiling workshops. They guide the conversation to elicit tangible strategies that will support the team at both a team and individual level to achieve the desired results.
Contact us for tailored training that will deliver consistent business outcomes and transform your team, and your business.
When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.
Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.
When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.
© Copyright Glass Rock Solutions 2021. All Rights Reserved. Website by Brilliant Digital.
We acknowledge the First Australians as the traditional custodians of this continent. We pay our respect to the elders of the community, past, present and future.