Building Trust for Better Working Relationships

Group of architects working at office

Duration 1-2 day(s)


Colleagues who trust each other not only forge stronger relationships with each other – they are more likely to be open, honest, empathetic, collaborative and constructive – which results in higher levels of innovation and productivity, while they are happier at work, benefitting the overall team.

There are two basic types of trust, the first is practical – which is engendered when someone is a ‘good worker’, that is, they meet their work commitments, show up on time and are dependable.

The second, which is harder to define, is ‘emotional trust’, when people are secure in their knowledge that they will be treated with kindness and respect, even when they make mistakes.

The second is more complex, and it relies on Emotional Intelligence (EQ).

For leadership teams and teams alike, to reach peak performance, they need both types of trust.

In this workshop, we explore individual personality types and working styles, diversity and team dynamics, so that teams better understand each other and can begin to forge trusted bonds.

Target Audience

This training is highly beneficial for anyone at any level of the organisation. The training will be specifically customised by Glass Rock Solutions for your group of attendees.

Learning Outcomes

  • Understand that trust is a belief enforced by action.
  • Understand the relationship between fear and trust.
  • Learn the structure of trust and how to consistently create a safe environment.
  • Understand the difference between a deductive and an inductive approach to building trust.
  • Understand how blaming and shaming costs in trust currency.
  • Understand how ‘pain’ and ‘pleasure’ approaches impact trust.
  • Understand the importance of individualising and making human based decisions while driving operational efficiencies.
  • Understand the value of creating a shared definition of trust.
  • Learn how to build-in accountability.
  • Understand how to tailor your support for your team.
  • Learn how to listen and be authentic in your communications to build trust.
  • Understand the value of transparency when building trust.
  • Learn how to be direct and honest in a way that builds relationships.
  • Understand how to promote trust as a value within the team.
  • Understand how to build trust virtually.
  • Understand how to role model the trust you seek through energy management.
  • Learn the value of humility and its impact on trust building.
  • Understand the power of the ‘human voice’ in all your communications.

Book now

Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.


    “The three days have literally transformed the group. Confidence in facilitation skills has improved more than I thought was possible.”

    Alexis, AICD



    Simone Heaperman - Landcom Program Manager

    When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.


    Jane Hodgen - Tata Consultancy Services

    Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.


    Stuart Freer - University of New South Wales

    When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.


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