Assertiveness Skills

---

---

Being assertive is about being direct but without being overbearing. It shows confidence and self-assuredness, and learning the art of this style of communication can be powerful for managers and leaders, but it is also beneficial in all relationships, both professional and personal.

As published by the world renowned Mayo Clinic, assertive communication comes from learning the skills required to be diplomatic, and it can be extremely helpful in managing emotive situations and to diffuse conflict.

Benefits of learning assertiveness are:

• Gain self-confidence and self-esteem
• Understand, recognise and manage your emotions
• Healthier communication style
• Breaks the victim and bully cycle
• Create win-win situations
• Recognise and facilitate difficult emotions in others
• Earn the respect of others
• Build honest relationships
• Increased job satisfaction
• Use assertiveness to work through conflict
• Improved decision-making skills
• It’s a powerful stress management strategy.

Target Audience

This program, delivered by Glass Rock Solutions, is designed for teams, managers and leaders across all levels of an organisation.

Learning Outcomes

• Assess your personal communication style to understand how assertive you currently are.
• Identify emotions and their effects.
• Understand assertive, aggressive and submissive behaviour.
• Understand rights vs needs – so you recognise when to ‘stand up’ for them.
• Express your emotions.
• Manage your emotions – and work through your anger.
• Explore your emotional responses to conflict.
• Learn how to say ‘no’ assertively.
• Handle difficult emotions in others.
• Understand the difference between reacting and responding.
• Understand how to use the power of ‘I’ statements to not come across as hostile.
• Understand how to ‘situation map’ to power an ‘I’ statement.
• Recognise the ‘broken record technique’ and move through it.