Experts in Change Adoption and Training
Course duration: 2 days
The power to deliver exceptional customer service and lead and manage customers’ expectations.
Overview
Service is about the person, not just a solution to a problem.
In this training, we look at the importance of delivering exceptional service to both internal and external customers, whilst managing expectations.
Service interactions provide a real platform for communication effectiveness, and communication excellence is a key determinant for business success, especially in today’s fast changing market place where customer service is often the one consistent element that builds customer loyalty.
This workshop will provide participants with:
Target Audience
This course can be tailored by Glass Rock Solutions to suit your particular business, giving participants examples of scenarios most relevant to your organisation.
Key Skills Gained
Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.
“Just wanted to thank you again for an interesting day yesterday. I wasn’t looking forward to it as I assumed it would be the usual dry and dusty approach of legal jargon, documentation and dotting the i’s, and crossing the t’s. Instead it was something different and more aligned with what vendor management can be (and covering areas Boral ICT are seriously challenged with at the moment).”
Curtis, BoralMelbourne Office
Level 23, Collins Square Tower 5
727 Collins Street,
Melbourne Victoria 3008
Sydney Office
Australia Square, Level 33
264 George Street,
Sydney NSW 2000
We acknowledge the First Australians as the traditional custodians of this continent. We pay our respect to the elders of the community, past, present and future.
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