Sales Team Development Training
Duration 1-2 day(s)
Overview
Sales are the cornerstone of every business, and while successful companies know that every interaction with a client is a potential selling opportunity, some staff simply don’t feel comfortable with the idea of selling.
However, every staff member, especially front line staff, whether they’re in service or client management, can benefit from sales skills, as this will aid in facilitating the retention of customers year after year and/or contribute to the acquisition of new customers.
This Sales Team Development Training program can be custom-designed and will provide participants with the framework to understand the requirements and skills important to becoming a trusted sales partner for the customer and a powerful influencer within the sales process.
Target Audience
This program is for teams that want to add sales skills to their skill set or to existing sales teams; depending on the team and the requirement, Glass Rock will customise the program.
Learning Outcomes
By the end of this workshop, participants will be able to:
- Understand the sales success mindset
- Understand the difference between selling a product or service and selling a solution
- Be outcome-focused in the interest of the customer
- Understand the role a service mindset plays in sales
- Understand the difference between a ‘passive farmer mindset’ and a ‘proactive farmer mindset’
- Understand and apply the nine-step ‘Sales Success’ process, to positively influence their customers
- Understand the value of genuine interest
- Understand the difference between customer needs and customer wants
- Understand the four types of customers
- Understand your customers’ motivations to buy
- Understand how to recognise an opportunity
- Be able to customise their conversation to features, functions and benefits
- Understand how to respond to objections, example, price increase
- Understand when to hand over the opportunity to the field sales team and/or the inside sales team
- Be able to positioning their organisation as the on-going solution provider for its customers.
Book now
Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.
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Simone Heaperman - Landcom Program Manager
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Jane Hodgen - Tata Consultancy Services
Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.
Stuart Freer - University of New South Wales
When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.
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