Experts in People, Systems and Process Solutions
When workplace relationships are not harmonious, the effect on culture, staff churn and customer satisfaction can be detrimental. These in turn can have a negative impact on productivity and also the overall financial performance of the business.
Along with the Conflict Resolution training, this Working with Difficult Personalities training helps participants to learn how to diffuse conflict and communicate effectively with people in any situation that may be tense or negative.
When you know how to deal with difficult people, you are able to make a difficult situation work to your advantage.
Whether it is conflict involving customers, staff or management, the tools learnt in this course are aimed at finding a resolution to prevent issues from escalating.
Profiling can be incorporated as part of this training. Ask us about the better profiling tool for your team.
This program, delivered by Glass Rock Solutions, is designed for individuals and teams to build better working relationships fostering healthy working environments and where workplace toxicity, due to poor working relationships, is released.
Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.
When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.
Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.
When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.
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