Experts in Change Adoption and Training
Duration 1 – 3 day(s)
A large number of organisations in-source and outsource key functions. The ultimate success is based on the quality of service provided and on the ability to continually improve vendor performance.
With a large number of organisations in-sourcing and outsourcing key functions, many professionals find themselves becoming managers of outsourced activities. Even training in project management (traditionally part of an IT professional’s toolkit) is only partly useful for this role.
For many professionals, this is an opportunity to learn and exercise new managerial and liaison skills to impact a broader delivery base than they otherwise might have as an individual contributor. For others it is at best a disappointment. For many it is a nightmare; as they continue to be held accountable for the deliverables and project deadlines but no longer have direct access to the people who did the work. However, expecting the vendor to be accountable translates to the internal professional managing not people but agreements, contracts, budgets and engaging in on-going negotiations with no end in sight. With the very thought of negotiating sounding intimidating to many, vendor management becomes a complex landscape to navigate.
Negotiations involve people and many find the experience confronting and challenging and as a result avoid it. However, the process is less challenging when one understands the structure of a good negotiation. Negotiation skill is critical as vendor management is an ongoing dialogue of negotiations, with good negotiations culminating in results and poor negotiations resulting in delays in delivery and results not being achieved.
In this immersive workshop, participants will understand:
This Glass Rock workshop is designed for program managers, vendor managers, project managers, managers and team leaders involved in managing vendors/suppliers/contractors. This training can be customised for your group of attendees.
By the end of this program, participants will:
Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.
When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.
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When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.
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