As individuals our needs, ideas, beliefs, values, goals and expectations vary consistently; resulting in much diversity in the workplace. Diversity among your team and customers provides an incredible opportunity, as well as some potential for conflict.
So, how do you master these opportunities and develop the skills to manage potential conflicts in your team or customer base?
This engaging workshop focuses on working through your own reactions to diversity and conflict, while learning to manage interactions with your team and customers to build an open, creative and exciting space for work and relationships to build.
This program is designed for individuals in an organisation to resolve workplace conflict by building common understanding and a framework to work through challenging conflict situations.