Technical Writing Training

Businessman sitting at a desk is writing notes

Duration 1-day workshop


Technical writing is sometimes defined as simplifying the complex.

Good technical writing results in relevant, useful and accurate information. Often technical writing is geared to a specifically targeted audience to enable this audience to undertake action in pursuit of a defined goal. It is different from business writing in that it is less descriptive and emotive and instead focuses on conveying precise information in the most accurate and easy-to-understand way.

Technical writers work together with editors, graphic designers and illustrators, document specialists, content managers, instructional designers, trainers and analysts to produce a variety of deliverables, including:

  • Contracts
  • Online and embedded help
  • Requirements specifications
  • Customer service scripts
  • Policy documents
  • Simulations
  • Demonstration
  • Process flows
  • Training materials
  • Design documents
  • Project documents
  • User manuals
  • FAQs (Frequently Asked Questions)
  • Product catalogues
  • Warning labels
  • How-to videos
  • Product packaging
  • Web-based training
  • Instructions
  • Proposals
  • Websites
  • Knowledge based articles
  • Release notes
  • White papers
  • Reference guides.


Technical writing follows a development lifecycle that often parallels the product development lifecycle of an organisation:

Identification of needs, audience(s), and scope → Planning → Research & content development → Testing/review and revision → Delivery/production → Evaluation and feedback → Disposition (revision, archiving or destruction).

This program focuses on the development and dissemination of technical content to address specific business goals. It is an immersive program where participants will practically apply the frameworks of technical writing in the training room. Participants can bring documents (if applicable) to the workshop to use as a learning experience.

Target Audience

This program, delivered by Glass Rock Solutions, is designed for technical subject matter experts or technical teams involved in designing and developing technical content for business audiences as well other subject matter experts within the organisation.

Business partners gathered together for negotiating

Learning Outcomes

1. Preparation – Plan your Document
a. Determining goals and outcomes
b. Selecting appropriate media
c. Understanding the audience
– i. Language and tone
– ii. Conveying a clear message
d. Data gathering
– i. Gathering data and fact checking
– ii. Support, sign off and referencing

Team leader listening to skilled coworker

2. Writing – Wording, Layout and Design
a. Building a logical structure
b. Writing an executive summary
c. Using style guides
– i. Pagination
– ii. Dealing with widows and orphans
d. Determining effective messaging strategies
– i. Imagery and graphics
– ii. Step-by-step instructions
– iii. Storytelling
– iv. Referencing
– v. Appendices

Businessman hand working with new modern computer and writing

3. Writing – Grammar and Punctuation
a. Sentence and paragraph structure and sequencing
b. Language
c. Parallel structures
d. How to avoid common mistakes
e. Using your words efficiently

Business team listen to male executive manager

4. Reviewing – Proofreading
a. Effective drafting
b. Fundamentals of proofreading
– i. Readability
– ii. Grammar and spelling
– iii. Formatting and consistency
c. Using Microsoft Word to assist:
– i. Tracking changes
– ii. Watermarking
d. Using others to review

5. Finalise and Release your Document
a. Choosing the right dissemination channels
b. Gaining sign-off
c. Evaluate the effectiveness of your document

Book now

Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.


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