Stakeholder Communication

Business people having a meeting

Duration 1-day workshop

Overview

Stakeholders can often define the success or failure of a project or initiative. They can be your biggest champions, or your harshest critics.

So, learning how to effectively communicate with stakeholders is a required skill for any project manager or leader, or anyone who regularly interacts with an organisation’s stakeholders.

Communicating with stakeholder groups requires balancing the needs of stakeholders with the needs of the project.

It also entails engaging stakeholders while managing their input, ensuring that they receive appropriate information in a timely way, and also have the opportunity to provide feedback.

Communicating effectively with stakeholders means first gaining and fostering their trust, and then being able to effectively influence them in order to solicit their buy-in, support and assistance.

In this course, participants will learn valuable skills which will enable them to enhance communication with this strategically important and powerful group and vastly improve stakeholder relationships.

Target Audience

This course, delivered by Glass Rock Solutions, is designed for people who are required as part of their role to manage and deliver internal and/or external stakeholders’ expectations.

Learning Outcomes

  • Understand the psychology of influencing stakeholders.
  • Understand the structure of trust in relation to influencing your stakeholders.
  • Understand the distinction between aggressiveness and assertiveness when communicating.
  • Complete your personal analysis to understand your personal communication, decision making and problem solving style.
  • Complete a diagnostic of your stakeholder(s).
  • Influencing and delivering for a difficult stakeholder.
  • Addressing common pitfalls when managing up.
  • Understanding the difference between being outcome-focused and being task-focused and why the former is the better approach when influencing.
  • Using empathy as the foundation while eliciting vital information through effective listening.
  • Leading and guiding a conversation using questioning.
  • Understanding the difference between influence and manipulation to consciously influence for results.
  • Speak in high-impact business language to influence by being solution-focused rather than problem-focused.
  • Understanding the most confronting emotions you are faced with when working with your stakeholders.
  • Influencing towards ‘best outcomes’ by utilising the power of ‘No’ and ‘Yes’ when managing client expectations.

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