Experts in Change Adoption and Training
Duration Half a day
As more of us work remotely, having good telephone communication skills is essential. In this course, participants learn how to communicate much more effectively on the telephone – when both speaking, and actively listening.
The training also covers techniques for managing difficult or distressed customers, having tough conversations, negotiating, staying in control of the conversation, improving phone ‘voice’ tonality and enunciation to be heard and understood, effective questioning techniques, what to say when leaving voicemails and much more.
This training is highly beneficial for anyone having to work virtually or whose role requires telephone or audio communications via communication platforms like Zoom, MS Teams etc. The training will be specifically customised by Glass Rock Solutions for your group of attendees.
Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.
When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.
Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.
When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.
Level 23, Collins Square Tower 5
727 Collins Street,
Melbourne Victoria 3008
Australia Square, Level 33
264 George Street,
Sydney NSW 2000
We acknowledge the First Australians as the traditional custodians of this continent. We pay our respect to the elders of the community, past, present and future.