THE GLASS ROCK PROCESS
The Glass Rock team members are experts in behavioural and business transformation. We understand change, we understand technology – and we really know people. We design bespoke and seamless solutions that incorporate training, consulting and coaching so that your team - and company - will shine. And to ensure we always deliver, we call on proven processes.
Listen &
Understand
Glass Rock Solutions gets people… because we listen. We begin every process with an in-depth client interview to understand your company, your project deliverables – and more broadly, what’s best for your team, end-users and customers. With our extensive experience across business, human resources and technology, we understand just what’s needed to deliver across your organisation.
Strategy &
Plan
Glass Rock always delivers with a targeted and tailored strategy. Once we’ve met with you and discussed deliverables, we’ll devise a plan that might include any or all of our services. With our extensive expertise and broad capability, we can tailor a solution that best fits your needs, timeline and budget. We can jump in and help you with one strand of a project – or oversee full project management from concept to completion.
Acceptance &
Testing
Once you have considered our recommendations and accepted your bespoke program of training, consulting and/or coaching, we implement user acceptance testing. With our holistic approach, we will test and review every solution so that it’s ideal for your objective and outcomes and specific end-user requirements. Testing allows us to provide a solution that’s robust and ready for implementation.
Revisions &
Review
Glass Rock prides itself on flexible solutions – and fluid delivery. Through the revisions and review stage, we liaise with project and technology teams to ensure the solution – be it system integration or process development – is working as designed and as you envisaged. Projects may evolve as more teams and management on-board, so we adjust as required for most effective delivery.
Transition &
Training
Our clear and structured business processes ensure we provide agile and highly efficient change management solutions. When we implement systems, we consider the impact at every level of your organisation. We then oversee every aspect of transition, including complete stakeholder communication. And we deliver targeted training that educates, informs and inspires your people to deliver their best.
Go Live &
Support
Depending on the nature of the project, we will be with you from start to go live… and for ongoing support. Our focused delivery ensures we manage every element of a project, keep all stakeholders informed, and ultimately, equip your people with the skills to excel. We will also be there for guidance and responsive resolutions. And once your project is delivered, we are available for long-term ongoing technical and professional development support.
To discover more about our process – and stellar solutions to business transformation and professional development – please contact us today.
GLASS ROCK CLIENT TESTIMONIALS
GLASS ROCK CLIENT STORIES
Simone Heaperman - Landcom Program Manager
When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.
Jane Hodgen - Tata Consultancy Services
Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.
Stuart Freer - University of New South Wales
When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.
WE ARE HERE TO HELP
CONTACT US TO FIND OUT HOW
Melbourne Office
Level 23, Collins Square Tower 5
727 Collins Street,
Melbourne Victoria 3008
Sydney Office
Australia Square, Level 33
264 George Street,
Sydney NSW 2000
We acknowledge the First Australians as the traditional custodians of this continent. We pay our respect to the elders of the community, past, present and future.