Microsoft Skype for Business (2017)

This is a beginner level course, and participants need not have any prior knowledge of experience working with Skype in a business environment. At the end of this course, participants will be able to work with the basic elements of Skype for Business, including adding and working with contacts, sending and receiving calls and instant messages, using the presenting features and working with Skype for Business settings.

This course can be tailored to include your own organisational policy with regard to the use of this software, if desired.

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Learning Outcomes


At the completion of this course, you should be able to:

  • understand of Skype for Business, its features and how it can be used
  • add and work with contacts in Skype for Business
  • understand and work with instant messages
  • work with audio and video features in Skype for Business
  • create and join meetings in Skype for Business
  • use the presenting tools
  • understand and work with the Skype for Business mobile app
  • understand, work with and modify Skype for Business options.

Microsoft Skype for Business assumes little or no knowledge of the software. However, it would be beneficial to have a general understanding of personal computers and the Windows operating system environment.

This course is provided by Glass Rock solutions in a personal face to face environment or in a virtual (online) environment.

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