Leading Diversity and Inclusion

Colleagues working together in a conference room

Duration Half a day – 1 day


We are all unique individuals with different knowledge and perspectives that have been influenced by our age, gender, experiences, lifestyles, social influences, cultures and individual perspectives.

Over the past several years, organisations have come to understand how this diversity is a strength.

The basic concept of diversity encompasses acceptance and respect and understanding differences whether they are ethnicity, gender, age, disability, sexual orientation, education, social status or religion.

For diversity to become an organisational strength, then there must be: inclusion, tolerance, and awareness that we each are different and need different things to reach our full potential. However, it is equally important to understand how to unlock the difference to find common ground to build a shared reality.

This is a powerful workshop to understand biases and to understand how we respond and react from bias as opposed to a position which is conducive to collaboration.

This course, delivered by Glass Rock Solutions, addresses diversity and its benefits; discrimination in the workplace; the impact of bullying and harassment on victims; and the leader’s role in setting/maintaining standards and dealing with inappropriate behaviour. It also teaches leaders and managers to counter the effects of ‘biases’ in teams and to encourage a workplace ethos that embraces and celebrates diversity.

Target Audience

This course, delivered by Glass Rock Solutions, is designed for anyone within an organisation but in particular, team leaders, managers and senior managers – who are directly engaged in developing and leading diverse, multicultural teams – for improved business performance and results. Also highly beneficial to multi-vendor client environments.

Learning Outcomes

By the end of this program, participants will:

  • Understand the structure of trust
  • Understand bias, its origin and who is affected by it
  • Understand the cultural iceberg to learn the dimensions of difference
  • Analyse values across culture and nations to understand how bias dictates and stunts their reality
  • Understand how needs influence diversity and inclusion
  • Learn how to counter ‘bias’ by understanding motivational drivers and value systems
  • Learn how to hear neutrally through active listening
  • Learn how to build bridges and have fun while fostering diversity and inclusion in every aspect of business
  • Learn how to bring a higher and better perspective while exercising the outcome focused framework to accelerate the process of deepening diversity and inclusion in organisational culture.

Book now

Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.


    “The training gave me the skills to understand situations and to acknowledge that there are no such things as difficult people.”

    Shannon, NE Water



    Simone Heaperman - Landcom Program Manager

    When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.


    Jane Hodgen - Tata Consultancy Services

    Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.


    Stuart Freer - University of New South Wales

    When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.


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