Upgrade to ITIL® 4 Foundation Certificate in IT Service Management

Mature businessman discussing in front of his colleagues

Upgrade your existing ITIL v3 skills and knowledge to ITIL 4.

Overview

This ITIL 4 upgrade course is designed to help participants who already have a solid comprehension of ITIL v3 and have attained the ITIL v3 Foundation Certificate gain an understanding of what’s new and different in the ITIL 4 principles and relate ITIL 4 to their own work environment.

This course includes the ITIL 4 Foundation Handbook, containing practical material for reference back in the workplace.

At Glass Rock Solutions, we devise and deliver training solutions to corporate, government agencies, public sectors, multinational organisations and private individuals. We offer both in-house and online training.

Key Topics

  • Core concepts, definitions and terminology of ITIL 4
  • Structure and benefits of ITIL 4
  • The ITIL Certification path

 

Examination

Note that there is no bridging exam for ITIL 4 – it is the same exam for both the standard Foundation course and this Upgrade course.

This course pricing includes the ITIL 4 Foundation Certificate Exam at the end of the course. It is a 60 minute exam, with 40 multiple choice questions and a pass mark of 65%. Practice exam papers are provided and reviewed to assist in preparation. Students are also encouraged to spend time outside of the course reviewing course material to prepare for the exam.

Learning Outcomes

  • Identify and understand key differences between ITIL v3 and ITIL 4
  • Understand the dimensions, purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect

 

At Glass Rock Solutions, we devise and deliver training solutions to corporate, government agencies, public sectors, multinational organisations and private individuals. We offer both in-house and online training.

Book now


Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.

    GLASS ROCK CLIENT TESTIMONIALS

    “Provided clarity on cultural differences and provided insights into how we can optimise our interactions.”

    Maria, Qantas

    GLASS ROCK CLIENT STORIES

    Image

    Simone Heaperman - Landcom Program Manager

    When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.

    Image

    Jane Hodgen - Tata Consultancy Services

    Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.

    Image

    Stuart Freer - University of New South Wales

    When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.

    WE ARE HERE TO HELP
    CONTACT US TO FIND OUT HOW

      Glass Rock Consulting

      Melbourne Office
      Level 23, Collins Square Tower 5
      727 Collins Street,
      Melbourne Victoria 3008
      Sydney Office
      Australia Square, Level 33
      264 George Street,
      Sydney NSW 2000

      We acknowledge the First Australians as the traditional custodians of this continent. We pay our respect to the elders of the community, past, present and future.