Upgrade to ITIL® 4 Foundation Certificate in IT Service Management
Upgrade your existing ITIL v3 skills and knowledge to ITIL 4.
Overview
This ITIL 4 upgrade course is designed to help participants who already have a solid comprehension of ITIL v3 and have attained the ITIL v3 Foundation Certificate gain an understanding of what’s new and different in the ITIL 4 principles and relate ITIL 4 to their own work environment.
This course includes the ITIL 4 Foundation Handbook, containing practical material for reference back in the workplace.
At Glass Rock Solutions, we devise and deliver training solutions to corporate, government agencies, public sectors, multinational organisations and private individuals. We offer both in-house and online training.
Key Topics
- Core concepts, definitions and terminology of ITIL 4
- Structure and benefits of ITIL 4
- The ITIL Certification path
Examination
Note that there is no bridging exam for ITIL 4 – it is the same exam for both the standard Foundation course and this Upgrade course.
This course pricing includes the ITIL 4 Foundation Certificate Exam at the end of the course. It is a 60 minute exam, with 40 multiple choice questions and a pass mark of 65%. Practice exam papers are provided and reviewed to assist in preparation. Students are also encouraged to spend time outside of the course reviewing course material to prepare for the exam.
Learning Outcomes
- Identify and understand key differences between ITIL v3 and ITIL 4
- Understand the dimensions, purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect
At Glass Rock Solutions, we devise and deliver training solutions to corporate, government agencies, public sectors, multinational organisations and private individuals. We offer both in-house and online training.
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Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.
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