Experts in Change Adoption and Training
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) course is designed to provide IT practitioners with an understanding of service quality and improvement methods. It provides the necessary skills for continuously planning, assessing and delivering continual improvement in line with strategic direction, with necessary agility. It is aimed at managers and strategic leaders.
Participants will acquire relevant knowledge to pass the ITIL 4 DPI certification exam.
The ITIL 4 DPI module is common to both ITIL 4 streams: Managing Professional and Strategic Leader.
At Glass Rock Solutions, we devise and deliver training solutions to corporate, government agencies, public sectors, multinational organisations and private individuals. We offer both in-house and online training.
The course includes the assessment, the ITIL 4 Strategist: Direct, Plan and Improve (DPI) exam at the end of day three of the course. It is a 90-minute closed book exam consisting of 40 multiple choice questions and a pass mark of 70% (28/40) is required.
Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.
When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.
Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.
When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.
Level 23, Collins Square Tower 5
727 Collins Street,
Melbourne Victoria 3008
Australia Square, Level 33
264 George Street,
Sydney NSW 2000
We acknowledge the First Australians as the traditional custodians of this continent. We pay our respect to the elders of the community, past, present and future.