ITIL® 4 Managing Professional (MP) Transition

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Overview

At Glass Rock Solutions, we devise and deliver training solutions to corporate, government agencies, public sectors, multinational organisations and private individuals. We offer both in-house and online training.

The ITIL® 4 Managing Professional Transition provides both practical and technical knowledge about how to run successful IT enabled services, teams and workflows.

The module is specifically designed to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4 via one course and one exam.

The transition module enables candidates to recognise their previous ITIL v3 training while still gaining the up to date skills and knowledge.

The main objective of this five-day course is for IT operations managers and leaders to acquire knowledge that helps them to transition their teams to the new ways of working and high velocity IT. It also helps acquire the required knowledge to pass the ITIL 4 Managing Professional Transition exam.

Whilst not part of the syllabus, it is beneficial for participants to have substantial experience with IT Service Management and working understanding of the ITIL v3 processes.

Key Topics

  • Introduction to ITIL 4
  • The Guiding Principles
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
  • Resource Planning and Management
  • Value Streams
  • Prioritise and Manage Work
  • Drive Stakeholder Value
  • Customer Journey
  • Foster Relationships
  • Shape Demand and Define Service Offerings
  • Onboard and Offboard Customers and Users and more

 

Exam

The ITIL 4 Managing Professional Exam is a 90-minute closed book exam consisting of 40 multiple choice questions and a pass mark of 70% (28/40) is required.

Skills Gained

  • Core concepts and definitions of ITIL 4 Foundation
  • Key differences between the previous iteration of ITIL and ITIL 4
  • Key elements from each of the ITIL Managing Professional (MP) modules
  • Create, Deliver and Support
  • Drive Stakeholder Value
  • High Velocity IT
  • Direct, Plan and Improve

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