Experts in Change Adoption and Training
At Glass Rock Solutions, we devise and deliver training solutions to corporate, government agencies, public sectors, multinational organisations and private individuals. We offer both in-house and online training.
The ITIL® 4 Managing Professional Transition provides both practical and technical knowledge about how to run successful IT enabled services, teams and workflows.
The module is specifically designed to allow ITIL v3 candidates who have already invested to easily transition across to ITIL 4 via one course and one exam.
The transition module enables candidates to recognise their previous ITIL v3 training while still gaining the up to date skills and knowledge.
The main objective of this five-day course is for IT operations managers and leaders to acquire knowledge that helps them to transition their teams to the new ways of working and high velocity IT. It also helps acquire the required knowledge to pass the ITIL 4 Managing Professional Transition exam.
Whilst not part of the syllabus, it is beneficial for participants to have substantial experience with IT Service Management and working understanding of the ITIL v3 processes.
The ITIL 4 Managing Professional Exam is a 90-minute closed book exam consisting of 40 multiple choice questions and a pass mark of 70% (28/40) is required.
Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.
When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.
Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.
When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.
Level 23, Collins Square Tower 5
727 Collins Street,
Melbourne Victoria 3008
Australia Square, Level 33
264 George Street,
Sydney NSW 2000
We acknowledge the First Australians as the traditional custodians of this continent. We pay our respect to the elders of the community, past, present and future.