Experts in Change Adoption and Training
At Glass Rock Solutions, we devise and deliver training solutions to corporate, government agencies, public sectors, multinational organisations and private individuals. We offer both in-house and online training.
The ITIL 4 Create, Deliver and Support (CDS) course is designed to provide IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
It also provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows.
This course also includes a copy of the ITIL CDS Handbook, containing practical material for reference back in the workplace.
The course pricing includes the ITIL 4 Specialist: Create, Deliver and Support (CDS) Exam at the end of day three of the course. It is a 90-minute closed book exam consisting of 40 multiple choice questions and a pass mark of 70% (28/40). Practice exam papers and questions are provided and reviewed to assist in preparation.
It is highly recommended that you spend some time each evening of this course reviewing and consolidating what you’ve learned, to be well prepared for the exam.
Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.
When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.
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When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.
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