Facilitation Skills Training

Group of multi ethnic corporate people in a business meeting

Duration 1 day


Facilitation skills can be used in many different areas of ‘people management’ and these skills can be learnt, resulting in team cohesiveness, employee engagement and higher levels of productivity. Good facilitation skills are a must for any leader or team member who needs to lead people through discussions or processes towards agreed upon objectives with neutrality, and in such a way that encourages enthusiastic participation and accountability by all those involved.

This course has been designed by Glass Rock Solutions to teach participants practical skills, techniques and tools for situations including articulating the shared vision or goal and soliciting buy-in. It also covers steering and supporting people collectively through the process, planning and managing group sessions effectively in order to achieve desired outcomes, ensuring all members can participate equally, providing constructive feedback and promoting fairness, as well as working through the unique challenges of facilitating in a virtual environment.

Target Audience

This program is designed for those who are or will be presenting to clients and/or stakeholders to influence a decision, buy-in or facilitate thinking and decisions.

Learning Outcomes

  • Understand an outcome-focused approach to facilitation.
  • Understand your role as a facilitator.
  • Understand what facilitation is and what it is not.
  • Understand the dos and don’ts of facilitation.
  • Learn to identify various group behaviours.
  • Learn the structure of best practice facilitation.
  • Understand how to utilise convergent and divergent thinking within the group.
  • Understand how to work with challenging or unproductive behaviour within the group.
  • Learn how to specifically facilitate decision making.
  • Utilise De Bono’s Six Thinking Hats to give your facilitation an edge.
  • Learn to utilise the framework of influence to remain in control of yourself and your emotions to be able to lead the facilitation powerfully.
  • Learn to build consensus.
  • Learn to drive accountability.
  • Understand the framework of completing virtual facilitations.

Book now

Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.


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      Glass Rock Consulting

      Melbourne Office
      Level 23, Collins Square Tower 5
      727 Collins Street,
      Melbourne Victoria 3008
      Sydney Office
      Australia Square, Level 33
      264 George Street,
      Sydney NSW 2000

      We acknowledge the First Australians as the traditional custodians of this continent. We pay our respect to the elders of the community, past, present and future.