Email Etiquette Training

A group of people concentrated in the work

Duration Half a day – 1 day


Email has fast become a preferred method of business communication, both internally, and externally to customers, and as more business is conducted online and in ‘virtual’ environments, email etiquette only becomes more important.

Email is a powerful tool when used correctly. This course teaches participants not just how to structure their emails to write professionally, communicate clearly and concisely so there is minimal opportunity for misinterpretation, but it also teaches practical tools for ensuring that your inbox remains organised, for creating and managing group communications and more.

Target Audience

This training is highly beneficial for anyone at any level of the organisation. The training will be specifically customised by Glass Rock Solutions for your group of attendees.

Learning Outcomes

  • Understand when to use email and when to use other communication platforms like IM, video, telephone or in-person meetings.
  • Learn to write emails aligned to your stakeholders’ preferred information intake style.
  • Understand how to strike the balance between being succinct while using a positive tone.
  • Identify hostile language and learn how to avoid this in your email communications.
  • Understand when it is appropriate to use formal language and when to use informal language.
  • Learn the one technique that will ensure that you always present yourself professionally no matter how emotionally triggered you might feel.
  • Learn how to manage expectations and drive accountability via email.

Book now

Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.

    • How to avoid being misunderstood on email.
    • Choose appropriate salutations and closes.
    • Understand the importance of using a professional signature.
    • Understand the importance of timing when communicating via email.
    • Learn when it is appropriate to CC, BCC or Reply All.


    “Just wanted to thank you again for an interesting day yesterday.  I wasn’t looking forward to it as I assumed it would be the usual dry and dusty approach of legal jargon, documentation and dotting the i’s, and crossing the t’s.  Instead it was something different and more aligned with what vendor management can be (and covering areas Boral ICT are seriously challenged with at the moment).”

    Curtis, Boral



    Simone Heaperman - Landcom Program Manager

    When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.


    Jane Hodgen - Tata Consultancy Services

    Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.


    Stuart Freer - University of New South Wales

    When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.


      Glass Rock Consulting

      Melbourne Office
      Level 23, Collins Square Tower 5
      727 Collins Street,
      Melbourne Victoria 3008
      Sydney Office
      Australia Square, Level 33
      264 George Street,
      Sydney NSW 2000

      We acknowledge the First Australians as the traditional custodians of this continent. We pay our respect to the elders of the community, past, present and future.