Delivering Constructive Criticism Training

Concentrated young multiracial coworkers listening to older speaker

Duration: Half a day – 1 day


Hilary Clinton once said: “It is important to learn how to take criticism seriously but not personally.”

It’s excellent advice. But easier to hear than to act upon. When we need to deliver negative feedback, or critical feedback either in our professional or personal relationships, we need to be acutely aware of how that message is going to be perceived by the other person. If it’s delivered the wrong way, we can hurt someone’s feelings or spark an argument and then the situation becomes harder to resolve.

It’s important to realise three things:

  • We all want to be accepted for who we are.
  • We don’t particularly like to be reminded of our ‘faults’.
  • People respond much better to praise and compliments than they do to judgement and criticism.


That’s why, when we need to deliver critical or negative feedback to another person, we need to be direct, to focus only on the current issues, and to ensure that the feedback we are providing is ‘focused on a situation’, relating to performance or behaviour in a specific situation, and not the person as a whole.

When this way of providing feedback is mastered, it can transform relationships, paving the way for more honesty, deeper understanding and growth.

In this course, participants will learn ways to make sure that critical feedback is delivered respectfully, and also focuses on how the issue can be improved, how to avoid conflict, minimise misunderstandings and that the person has suggestions and ideas they can take on board for learning and improvement.

Target Audience

The training is available and recommended for anyone in the organisation. Glass Rock will customise the training specifically for your group.

Learning Outcomes

By the end of this program, you will:

  • Understand the structure of trust to understand the importance of how you share your constructive criticism
  • Understand what is fundamentally wrong with constructive criticism and how you can change this to yield better results
  • Learn how to create mental, emotional and physical safety when providing constructive criticism
  • Consider the meeting space in light of the intent of the meeting and if a formal meeting is the best approach
  • Consider other avenues to provide the feedback to ensure that the chosen method is the best to achieve the desired change
  • Utilise the best practices checklist to structure the content of the constructive criticism you would like to share
  • Gather facts on the issue and stick to the facts when unpacking the criticism constructively
  • Understand the importance of tone and body language
  • Learn how to prepare for the session and complete a run through of tone and body language
  • Develop active listening skills
  • Run through a practice constructive criticism session to ensure that the situation is the focus
  • Learn to identify and manage emotions
  • Diffuse negative emotions, including anger
  • Understand what not to do.

Book now

Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.


    “Fabulous, encouraging, challenging and honest. I am so please to have spent two days learning/ sharing with you. Thank you.”

    Sharon, CBA



    Simone Heaperman - Landcom Program Manager

    When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.


    Jane Hodgen - Tata Consultancy Services

    Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.


    Stuart Freer - University of New South Wales

    When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.


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