Decision Making Training

Solution-Focused Problem Solving and Decision Making

HR manager asking questions to female candidate

Duration 1-2 day(s)


Poor problem solving and even poorer decision making skills cost organisations heavily and leave a trail of frustrated managers and colleagues. Lack of solution-focused thinking adds to the weight of poor results, immense frustration and low motivation.

This workshop provides participants with the knowledge and skills required for being solution-focused in the way they think, respond, facilitate and lead.

We continually make decisions and solve problems. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions.

The key to finding creative solutions is when you are able to harness your creativity, identify options and assess the viability of these options and then your ability to construct a way forward works.

In this 1-2 day program, participants will focus on having a process to work through to take the anxiety out of problem solving by being solution-focused and then applying best practice decision making strategies learnt during the workshop.

Target Audience

This training is highly beneficial for anyone at any level of the organisation. The training will be specifically customised by Glass Rock Solutions for your group of attendees.

Workshop Outcomes

  • Generating different perspectives.
  • Applying problem solving steps and tools.
  • Analysing information to clearly describe problems.
  • Getting to the root of a problem quickly.
  • Widening search for solutions.
  • Thinking creatively and be a contributing member of a problem solving team.
  • Identifying appropriate solutions.
  • Selecting the best approach for making decisions.
  • Creating a plan for implementing, evaluating and following up on decisions.
  • Bringing order to chaos.

Book now

Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.


    “Fabulous, encouraging, challenging and honest. I am so please to have spent two days learning/ sharing with you. Thank you.”

    Sharon, CBA



    Simone Heaperman - Landcom Program Manager

    When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.


    Jane Hodgen - Tata Consultancy Services

    Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.


    Stuart Freer - University of New South Wales

    When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.


      Glass Rock Consulting

      Melbourne Office
      Level 23, Collins Square Tower 5
      727 Collins Street,
      Melbourne Victoria 3008
      Sydney Office
      Australia Square, Level 33
      264 George Street,
      Sydney NSW 2000

      We acknowledge the First Australians as the traditional custodians of this continent. We pay our respect to the elders of the community, past, present and future.