Experts in People, Systems and Process Solutions
Course duration: 2 days
The power to deliver exceptional customer service and lead and manage customers’ expectations.
Service is about the person, not just a solution to a problem.
In this training, we look at the importance of delivering exceptional service to both internal and external customers, whilst managing expectations.
Service interactions provide a real platform for communication effectiveness, and communication excellence is a key determinant for business success, especially in today’s fast changing market place where customer service is often the one consistent element that builds customer loyalty.
This workshop will provide participants with:
This course can be tailored by Glass Rock Solutions to suit your particular business, giving participants examples of scenarios most relevant to your organisation.
Key Skills Gained
When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.
Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.
When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.
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We acknowledge the First Australians as the traditional custodians of this continent. We pay our respect to the elders of the community, past, present and future.