Cross-Cultural Communications Training

Two businessmen handshaking

Duration Half a day – 2 days


Technology has opened up new opportunities for business. Many organisations are now operating with global teams and a global customer base. As such, needing to be able to effectively communicate with people from a diverse range of backgrounds and to eliminate cultural barriers to communication is the new norm.

This brings challenges to any business environment, but accepting diversity and making an effort to understand and appreciate cultural differences is a good start.

This course, by Glass Rock Solutions, helps participants to better understand their own cultural drivers in contrast to other cultures’ drivers and how these impact their behaviour and communication. It also helps participants to develop cultural curiosity and improve their ability to communicate with people from different cultural backgrounds with courtesy and respect.

The training clarifies the differences and biases, making it simple, clear and unambiguous so that miscommunication is minimised and replaced with productive collaboration instead.

Target Audience

This training, delivered by Glass Rock Solutions, is designed for any team within the organisation as well as cross functional teams, and where key vendor/supplier teams undertake the training alongside the client team. Glass Rock will customise the training for your team specifically.

Learning Outcomes

By the end of this program, participants will:

  • Understand the origin of ‘bias’
  • Understand the Cultural Iceberg Model to learn the many layers of cultural bias
  • Understand the drivers of cultural bias
  • Understand ‘The Cultural Value Framework’, to learn the deep programming of cultural bias and how they can rewire the programming for themselves
  • Learn strategies to break free from cultural bias
  • Understand motivational drivers to help them collapse cultural bias
  • Understand assumptions and stereotypes across cultures
  • Learn how curiosity is a golden key to not only collapsing bias but to building a diversity rich, high performing team
  • Understand the power of questioning and ‘simply’ communicating to build effective cross-cultural teams
  • Develop cross-cultural competencies to support in the process of integrating learning and building an effective cross-cultural team.

Book now

Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.


    “Great Course, very practical strategies and take-aways. Instructor was very knowledgeable, able to provide spot-on examples.”

    Melroy, NAB



    Simone Heaperman - Landcom Program Manager

    When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.


    Jane Hodgen - Tata Consultancy Services

    Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.


    Stuart Freer - University of New South Wales

    When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.


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