Courageous Conversations

Female ceo sitting at boardroom desk holding documents

Duration 1 – 2 day(s)


We have so many interactions in the run of a day, it is reasonable to expect that some of them are going to be difficult – whether these are conversations that you have in person, or as you manage a virtual team.

But a key skill of being a great leader or manager is being able to choose to have the conversations that need to be had: the difficult, challenging and uncomfortable ones that most avoid.

This workshop will give you the tools to manage difficult conversations and get the best results possible as you build relationships through your conversations.

Courageous conversations require a special skill set: being able to handle your emotions, responding rather than reacting, active listening and approaching the communication with compassion and a laser focus on achieving an amicable resolution.

Target Audience

This training is highly beneficial for anyone at any level of the organisation. The training will be specifically customised by Glass Rock Solutions for your group of attendees.

Learning Outcomes

By the end of this program, you will:

  • Be able to establish a positive intent and a desired outcome
  • Learn advanced rapport building
  • Learn active listening
  • Learn to use powerful questioning and reframing to facilitate a courageous conversation
  • Draft a script for a difficult conversation
  • Use specific steps to carry out a difficult conversation
  • Access additional resources as required
  • Maintain and facilitate safety in a conversation
  • Understand the courageous conversation framework to enable you to have a courageous conversation with internal ease and external fluency.

Book now

Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.


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    Oliver, McDonalds



    Simone Heaperman - Landcom Program Manager

    When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.


    Jane Hodgen - Tata Consultancy Services

    Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.


    Stuart Freer - University of New South Wales

    When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.


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