Experts in Change Adoption and Training
Duration 1 – 2 day(s)
We have so many interactions in the run of a day, it is reasonable to expect that some of them are going to be difficult – whether these are conversations that you have in person, or as you manage a virtual team.
But a key skill of being a great leader or manager is being able to choose to have the conversations that need to be had: the difficult, challenging and uncomfortable ones that most avoid.
This workshop will give you the tools to manage difficult conversations and get the best results possible as you build relationships through your conversations.
Courageous conversations require a special skill set: being able to handle your emotions, responding rather than reacting, active listening and approaching the communication with compassion and a laser focus on achieving an amicable resolution.
This training is highly beneficial for anyone at any level of the organisation. The training will be specifically customised by Glass Rock Solutions for your group of attendees.
By the end of this program, you will:
Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.
When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.
Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.
When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.
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We acknowledge the First Australians as the traditional custodians of this continent. We pay our respect to the elders of the community, past, present and future.