Conflict Resolution

Diverse team of young people dressed in formal wear cooperating on developing

Duration 1 day workshop


As individuals, our needs, ideas, beliefs, values, goals and expectations vary consistently, resulting in much diversity in the workplace. Unfortunately, this diversity in thoughts and actions can often become a trigger of conflict between team members, affecting employees, clients and ultimately the bottom line of the business. What starts as a simple disagreement – if unresolved – may escalate to avoidance, inability to work together, verbal assaults and resentment. In some cases, it can even lead to hostility, eventual separation from the organisation and exhaustive legal battles.

However, when conflict is managed and dissolved, it provides a powerful platform for significant growth. For this reason, understanding the techniques for conflict resolution is imperative as it enables the building of trust and commitment amongst colleagues and clients alike.
Profiling can be incorporated as part of this training. Ask us about the best profiling tool for your team.

Challenges Addressed

  • Leading people from conflict to resolution
  • Working with difficult personalities
  • Being assertive and solutions focused in situations where there is conflict.

Target Audience

This program has been designed by Glass Rock Solutions for individuals and teams to build better working relationships, fostering healthy working environments and where the team is feeling empowered and enabled to work through challenging conflict situations.

Learning Outcomes

  • Understand the conflict resolution process.
  • Apply a win-win approach to conflict resolution.
  • Create an effective atmosphere for conflict resolution.
  • Facilitate mutual understanding.
  • Stay at ‘cause’ in situations of conflict.
  • Develop a deeper understanding of the personalities you are confronted by.
  • Generate options.
  • Have assertive and solutions-focused conversations to lead from conflict to resolution.
  • Facilitate the agreement frame.
  • Understand the structure of good questions.
  • Learn to ask open questions.
  • Evaluate the situation.
  • Create an action plan.

Book now

Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.


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