Conflict Resolution and Working with Difficult Personalities

Man holding a document leading the meeting

Duration: 1 – 2 day(s)


Often, we label people ‘difficult to get along with’ simply because we have not taken the time to understand them, and then, inevitably, conflict arises.

In this life-changing course, participants learn how to get along with ‘difficult’ people, with ease. Course materials cover: the root causes of conflict, how certain behaviours impact others, how to better understand people by reading their non-verbal cues and asking questions and seeking resolution in discussions, rather than an argument.

People who take this course are often surprised to realise that conflict can be a positive interaction in relationships when it is used to achieve greater mutual understanding.

Whether it’s a conflict involving customers, staff or management, this course, delivered by Glass Rock Solutions, will equip participants with information as well as practical techniques they can use to approach others, diffuse conflict and seek negotiation as a path to resolution.

This is a fun, highly immersive course, where participants will practise what they are learning in simulated scenarios within the training.

Target Audience

This program is designed for individuals in an organisation to resolve workplace conflict by building common understanding and a framework to work through challenging conflict situations.

Learning Outcomes

By the end of this training, workshop participants will:

  • Understand the conflict resolution process
  • Apply a win-win approach to conflict resolution
  • Create an effective atmosphere for conflict resolution
  • Creating mutual understanding
  • Staying at ’cause’ in situations of conflict
  • Develop a deeper understanding of the personalities they are confronted by
  • Be able to generate options
  • Have assertive and solutions focused conversations to lead from conflict to resolution
  • Use the agreement frame
  • Ask open questions
  • Evaluate the situation
  • Create an action plan.

Book now

Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.


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