Coaching Skills

Manager with employee working in office

Duration: 1 – 2 day(s)


Today, the creation and application of new knowledge are essential to the survival of almost all organisations, for a number of reasons:

  • Intangible products – ideas, processes, information – are taking a growing share of global trade from the traditional, tangible goods or bricks and mortar economy.
  • The only sustainable competitive advantage is continuous innovation i.e. the application of new knowledge.
  • As things change, so our knowledge base erodes – in some businesses, as much of 50% of what you knew even three years ago is probably close to obsolete today.
  • Lastly, a transient workforce means that people transition into a variety of roles and even organisations in a lifetime and it is no longer a job for life. This means that the knowledge walks out of the door with them.


So, as essential and critical as knowledge sharing is, the behaviour is not widely adapted as yet in most organisations. But one effective way to share knowledge across organisations is developing a coaching culture, whereby skills and knowledge-sharing becomes the norm.

This course, delivered by Glass Rock Solutions, focuses on the psychological and physiological approach to leading and facilitating a knowledge-sharing culture, helping participants to learn valuable coaching skills which enable the transfer of knowledge in both formal and informal ways.

Target Audience

This Glass Rock training is designed for teams and managers alike, where there is a focus on fostering a growth culture. This Coaching Skills training can be customised by Glass Rock Solutions for your team as a pure Coaching Skills training or with a different focus.

Learning Outcomes

By the end of the training, you will:

  • Understand motivational triggers that you can leverage to enable knowledge sharing
  • Understand the beliefs that block knowledge sharing
  • Understand ‘Power’ blockers specifically relevant to coaching, to facilitate knowledge sharing
  • Understand the three key positions in leading and facilitating a culture of knowledge sharing
  • Understand the current framework of system, process and procedure that will support you in the process of leading and facilitating a knowledge sharing culture
  • Learn to facilitate a Knowledge Sharing Coaching session
  • Learn to establish trust for a coaching partnership
  • Be able to set outcomes and goals for the partnership
  • Understand and practise active listening
  • Be able to define roles and responsibilities
  • Be able to ask quality questions
  • Be able to ‘fe-frame’ to facilitate a solution-focused environment within the team
  • Be able to use metaphor construction to transform a negative situation into an opportunity for growth
  • Be able to solicit feedback
  • Understand the continuous improvement loop
  • Use direct, considered and movement (action) facilitating communication
  • Complete two Knowledge Sharing Coaching sessions.

Book now

Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.


    “Great Course, very practical strategies and take-aways. Instructor was very knowledgeable, able to provide spot-on examples.”

    Melroy, NAB



    Simone Heaperman - Landcom Program Manager

    When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.


    Jane Hodgen - Tata Consultancy Services

    Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.


    Stuart Freer - University of New South Wales

    When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.


      Glass Rock Consulting

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      727 Collins Street,
      Melbourne Victoria 3008
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      264 George Street,
      Sydney NSW 2000

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