Change Management Practitioner

This course is available as a combination bundle and delivered as face-to-face training. Otherwise, separate course modules can be completed online.

Group of young modern people in smart casual wear discussing business

Duration: 1.5 days

This course is a continuation from the Change Management Foundation course and it is recommended that to achieve the best learning outcomes, students undertake the courses consecutively.

Because change is happening at a faster pace than ever before, to be successful, businesses need to be nimble and able to quickly adapt. To do this effectively, equipping team leaders with Change Management skills is vital – this ensures a smooth transition no matter what the circumstances, whether it be a merger, the provision of new services or products, team restructuring or simply creating remote work forces.

The Change Management Practitioner course takes the key learnings from the Change Management Foundation Course one step further, enabling students to develop an understanding of how to apply and tailor Change Management guidance in a given organisational change situation.

The Change Management Foundation and Practitioner courses are certified. Upon completion of this combined qualification, students will have the knowledge and understanding necessary to contribute constructively to teams specifying, developing, implementing and sustaining change initiatives.

Key Topics

  • Change and the Individual
  • Change and the Organisation
  • Communications and Stakeholder Engagement
  • Change Management Practice


Practitioner exam

Students are required to undertake a 2.5 hour, Objective Testing, Multiple Choice Question Exam held on the morning of day two. This is a restricted open book exam – The Effective Change Manager’s Handbook and the Candidate Guide to Exam Text may be used.
Students must attain at least a 50% pass to receive Change Management Practitioner certification.

It is highly recommended that students spend some time outside of course hours reading and reviewing course material to prepare for the exam.

Learning outcomes

  • Identify the organisational drivers of a change initiative
  • Use a range of organisational models to understand, support and sustain change processes
  • Apply an appropriate process framework to help plan organisational change
  • Establish a clear framework of roles, skills and activities through which leaders from different levels can support and sustain the change process
  • Building an effective change team
  • Understand how transitions affect people
  • Stakeholder engagement
  • Communicating change, and developing a communications plan
  • Recognise signs of resistance to change and propose actions to mitigate it
  • Identify levers by which a change can be sustained and become embedded in the organisation


At Glass Rock Solutions, we devise and deliver training solutions to corporate, government agencies, public sectors, multinational organisations and private individuals. We offer both in-house and online training.

Book now

Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.


    “Anyone who mentors another must attend this course.”

    Antje, Cisco



    Simone Heaperman - Landcom Program Manager

    When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.


    Jane Hodgen - Tata Consultancy Services

    Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.


    Stuart Freer - University of New South Wales

    When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.


      Glass Rock Consulting

      Melbourne Office
      Level 23, Collins Square Tower 5
      727 Collins Street,
      Melbourne Victoria 3008
      Sydney Office
      Australia Square, Level 33
      264 George Street,
      Sydney NSW 2000

      We acknowledge the First Australians as the traditional custodians of this continent. We pay our respect to the elders of the community, past, present and future.