Business Writing Training

Businesspeople hands holding pens and papers near table

Duration 1 day workshop


As we face an environment where more and more business is going to be conducted online, having strong business writing skills is becoming increasingly important for communicating with employees, colleagues and customers.

In the new business environment, emails, texts, social media posts and online chats/notice boards will replace many of our previous ways of communicating face to face.

Therefore, it is important for employees to learn how to write in a clear and concise way so that their message is understood and not open to being misunderstood or misinterpreted.

This course has been designed by Glass Rock Solutions to not only help participants to decide which is the most appropriate method in any given situation, it teaches them to tailor their writing skills specifically.

It also teaches the fundamentals of writing successful ‘high value’ documents such as proposals, reports, case studies and agendas.

This course can also be tailored to your business so that your people learn to write in the ‘voice’ of your company’s brand – ensuring that communications across the board adhere to the same standards in style and tone.

Target Audience

This course is designed for anyone whose role requires them to engage in written communication to influence business outcomes within a corporate or government environment.

Learning Outcomes

  • Identify and plan documents to deliver on organisational requirements.
  • Determine their audience from an influencing and decision making perspective.
  • Define the purpose/outcome of the written communication.
  • Determine format, structure and key points to be covered in the document.
  • Determine the information for inclusion in the document.
  • Write to influence.
  • Write in an active voice.
  • Adopt a positive tone.
  • Write in a manner that enables the reader to understand and retain the key messages and actions within the document.
  • Develop and check a draft document for readability, grammar, spelling, sentence and paragraph construction.
  • Utilise appropriate electronic communication (email) practices and protocol.
  • Consider organisational procedures and protocols.
  • Identify the organisation’s preferred document style or layout.
  • Understand the guidelines for formatting and layout.
  • Master techniques for improved proofreading skills.
  • Understand the guidelines for printing and publishing.
  • Managing emails.
  • Recording emails.
  • Gaining an insight into international business writing etiquette.

Book now

Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.


    “Just wanted to thank you again for an interesting day yesterday.  I wasn’t looking forward to it as I assumed it would be the usual dry and dusty approach of legal jargon, documentation and dotting the i’s, and crossing the t’s.  Instead it was something different and more aligned with what vendor management can be (and covering areas Boral ICT are seriously challenged with at the moment).”

    Curtis, Boral



    Simone Heaperman - Landcom Program Manager

    When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.


    Jane Hodgen - Tata Consultancy Services

    Tata Consultancy Services, a global technology leader with 450,000 employees worldwide, expect the best from anyone who works for them.


    Stuart Freer - University of New South Wales

    When Stuart Freer came to Australia, he was recruited as the Director, IT Service Delivery and Infrastructure, at the University of New South Wales.


      Glass Rock Consulting

      Melbourne Office
      Level 23, Collins Square Tower 5
      727 Collins Street,
      Melbourne Victoria 3008
      Sydney Office
      Australia Square, Level 33
      264 George Street,
      Sydney NSW 2000

      We acknowledge the First Australians as the traditional custodians of this continent. We pay our respect to the elders of the community, past, present and future.