Business Etiquette Training

Conference Training Planning

Duration 1-2 day(s) workshop


Business etiquette is a critical component of workplace culture. It is vital for creating an organisation in which people feel respected and valued and which clients enjoy doing business with.

Having this kind of workplace culture is beneficial in reducing staff ‘churn’ and in building loyal, long-term relationships with customers.

Quite simply, business etiquette is the term used to describe the expectations of social behaviour in workplaces – how we interact with colleagues and clients in a friendly, but professional manner.

Because each workplace has its own policies and procedures, this course can be customised to ensure that it relates specifically to your business and your environment. Participants learn how to communicate more effectively – with speech and in written communication. They also learn how to relate to each other fairly and respectfully, how to conduct themselves in meetings, at work functions and during difficult situations.

The course, delivered by Glass Rock Solutions, also explains what constitutes discrimination and harassment, as well as workplace bullying.

Target Audience

This program is designed for individuals, teams and management.

Learning Outcomes

  • Understand the purpose of business etiquette in the workplace and how it impacts you.
  • Understand what constitutes discrimination, harrassment and bullying in the workplace.
  • Understand the four main categories of business etiquette in focus:
    • Appearance
    • Email communication
    • Virtual environment communication
    • Behaviour
  • Learn how to create a great first impression.
  • Learn to read body language including micro-expressions.
  • Learn the dos and don’ts of email etiquette.
  • Understand how your body language impacts the quality of virtual environment interactions.
  • Understand the business etiquette for working in a virtual environment.
  • Understand the business etiquette when attending virtual trainings/meetings/conference calls.
  • Understand general meeting etiquette.
  • Learn your personal style of communication.
  • Understand the four ways that information is processed by the group and learn to tailor your communication to it.
  • Understand the etiquette of dealing with difficult people or sensitive situations.
  • Understand the etiquette when socialising within mixed gender groups at work.
  • Learn the etiquette through which you can show sensitivity to diversity.
  • Explore business etiquette across key cultures globally.

Book now

Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.


    “Just wanted to thank you again for an interesting day yesterday.  I wasn’t looking forward to it as I assumed it would be the usual dry and dusty approach of legal jargon, documentation and dotting the i’s, and crossing the t’s.  Instead it was something different and more aligned with what vendor management can be (and covering areas Boral ICT are seriously challenged with at the moment).”

    Curtis, Boral



    Simone Heaperman - Landcom Program Manager

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    Stuart Freer - University of New South Wales

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      Glass Rock Consulting

      Melbourne Office
      Level 23, Collins Square Tower 5
      727 Collins Street,
      Melbourne Victoria 3008
      Sydney Office
      Australia Square, Level 33
      264 George Street,
      Sydney NSW 2000

      We acknowledge the First Australians as the traditional custodians of this continent. We pay our respect to the elders of the community, past, present and future.