Experts in Change Adoption and Training
Duration 1 day workshop
Poor listeners could be costing your company millions.
According to a recent Inc. study of 400 corporations surveyed across the US and the UK, poor listening skills were estimated to cost companies millions of dollars each year in lost revenue, due to low productivity and mistakes.
And yet, listening is a skill that can be easily learned.
Active listening means listening to understand, rather than listening to respond. The reason that active listening is so powerful is that it gives others a sense of truly being ‘heard’ and validated when another is expressing themselves.
What’s more, it will result in less misunderstanding and fewer disagreements.
Active listening requires us to be present, and focus only on the conversation taking place, without interruption or distraction. Learning the skill of active listening has numerous benefits for teams and organisations, including that it builds trust, facilitates mutual understanding, assists in resolving conflicts and overall, helps to build stronger relationships.
Active listening is a skill that assists in leadership, sales, business development, project management, customer service and any virtual interaction, including call centre roles. People who are able to listen actively form stronger relationships with others and are considered to be more empathetic, non-judgemental and accepting.
This program, delivered by Glass Rock Solutions, is designed for individuals and teams in customer facing roles including, but not limited to, call centres, sales, service desk and project management.
Participants will be assessed four times in one day in their practice of active listening.
Please fill out the form below and someone from our team will be in touch within the next 48 hours to get your training started.
When Simone Heaperman, the program manager, picked up the phone to speak with Preetie Shehkkar at Glass Rock Solutions, she had much to address and set right.
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