The Service Transition (ST) module focuses on the process and practice elements and management techniques required to build, test and implement products and services. It also demonstrates how service transition can apply to other stages of the IT Service lifecycle and can underpin decisions during the Strategy and Operations phases.
The ST module will teach you how to plan and manage the move into initial operation for the new or revised resources created during the Service Strategy and Service Design stages of the ITIL Service Lifecycle. In addition to providing guidance on techniques for organizing and managing the transition, the qualification also covers management of technology considerations and challenges and risks.
The techniques in the ST module can help organizations and individuals better understand and manage changes to IT services in line with users’ expectations and business strategy. Service transition is vital for flexibly managing changes and delivering improvement to services provided by organizations or programmes of work.
Major Topics covered in this module include:
- Change Management
- Release and Deployment Management
- Transition Planning and Support
- Service Asset and Configuration Management
- Change Evaluation
- Service Validation and Testing
- Knowledge Management