The Service Strategy (SS) module provides guidance that enables the design, development, and implementation of service provider strategy that aligns to the organisational strategy.
The SS module focuses on the importance of the strategic aspect of services within the IT service lifecycle. It provides the specific knowledge and techniques required to understand the risks and success factors that exist when developing strategy plans; and also to progress the development of strategy within an organization or programme.
The course covers management and control of activities and techniques that are documented in the ITIL Service Strategy publication. Adopting service strategy techniques and principles can help organizations ensure that their IT teams are aligned with the business as a whole and are not just focused on technical concerns. This can enable better communication within an organization resulting in smoother and swifter development of new or updated products and services.
Major Topics covered in this module include:
- Service Portfolio Management
- Business Relationship Management
- Financial Management
- Demand Management
- Strategy Management for IT Services