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ITIL® Service Capability – Release, Control and Validation (RCV) including exam

Overview

The Release, Control and Validation (RCV) module is one of the qualifications in the ITIL Service Capability work stream. The module focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organisation’s or users’ needs.

The content of the course is based mainly on the best practice guidance contained in the ITIL Service Transition publication.

The RCV course is designed to develop organizations’ or individuals’ understanding of the ITIL Service Transition processes. It can ensure transitional changes are effectively managed, new services are validated and tested and that release and deployment fulfil organisational requirements. RCV also provides guidance on evaluating change and managing knowledge to improve decision-making processes.

For further course information and our in-house/public class schedules, please contact us on 1300 793 603 or email info@glassrock.com.au