Customer Service Excellence

2 days (customisabe)
Overview

Service interactions provide a real platform for communication effectiveness and communication excellence is a key determinant for business success, especially in today’s fast changing market place where customer service is often the one consistent element that builds customer loyalty.

This communication program provides participants with the knowledge and skills required to ensure that every customer experience, internal or external, leaves your audience with an impression of you as a professional who provides a consistently positive service experience.

Target Audience

This course is designed for teams who wish to deliver consistent quality customer service experiences through becoming consummate communicators. It is for teams that aims to deliver an experience that is customer focused and one that builds personal credibility with customers and peers alike.

The session empowered me with some great tools to apply to my work /personal life
Gabrielle
AICD